At Coverlab, we believe in clarity and care—from our personalized designs to your complete peace of mind. Find answers to common questions below.
📦 Ordering & Personalization
What makes Coverlab products unique?
Every Coverlab case, card holder, keyring, or charm is made-to-order and personalized just for you. We craft your tech companion with your name, style, and story in mind, transforming everyday essentials into unique statements.
What products can I personalize?
You can personalize items across all our collections: AirPods Cases, Card Holders, Keyrings, Laptop Cases, Phone Cases, Phone Charms, and Ring Holders. Each product page will guide you through the available customization options.
How long does it take to process my order before it ships?
Because each item is crafted specifically for you, we take 1-2 business days to lovingly finalize your personalization and prepare your shipment before it’s handed to our shipping partners.
🚚 Shipping & Delivery
Where does Coverlab ship?
We proudly serve our global community! We ship worldwide, though delivery to some remote areas and parts of Asia may be unavailable. Our checkout system will automatically verify your address.
What are my shipping options and costs?
- 🚀 Standard Shipping ($12.95): Via DHL or FedEx. Transit time is 10-15 days after dispatch. Includes detailed tracking.
- 🎁 Free Shipping: Available on orders over $50. Shipped via EMS with a transit time of 15-25 days after dispatch. Perfect for planned gifts or treating yourself!
How can I track my order?
Once your order is on its way, you’ll receive a confirmation email with a tracking link. You can watch your personalized treasure travel across the map right to your doorstep.
Please remember: The delivery times above begin after the 1-2 day processing period. Your unique creation is worth the wait!
💳 Payments & Security
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for a secure and convenient checkout experience.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways. We do not store your full payment details on our servers.
↩️ Returns & Exchanges
What is your return policy?
Confidence in your choice is key. If your item isn’t perfect, you have 15 days from the date of delivery to initiate a return. Please note that due to the personalized nature of our products, items must be in original, unused condition for a return to be eligible (unless faulty).
How do I start a return or exchange?
For a process as personalized as our designs, please visit our Returns & Exchanges page or contact our support team directly at [email protected]. We aim to make it straightforward and hassle-free.
🌍 About Coverlab
Who is behind Coverlab?
Coverlab is a dedicated workshop where style meets personal narrative. We’re a team of designers and craftspeople based in Savannah, Georgia, committed to creating unique, personalized tech companions for a global community.
How can I contact you?
We’d love to hear from you! Reach us at:
Email: [email protected]
Mailing Address: Coverlab Case Shop, 2811 Mechanics Avenue, Savannah, US 31404
We serve customers globally (excluding some remote areas).
Email: [email protected]
Mailing Address: Coverlab Case Shop, 2811 Mechanics Avenue, Savannah, US 31404
We serve customers globally (excluding some remote areas).
Thank you for choosing accessories that tell your story. We can’t wait to see what you create.
— The Coverlab Team