Privacy Policy

Our Philosophy on Privacy

Just as we personalize your case to tell your unique story, we approach your privacy with the same dedication to craftsmanship, transparency, and security. We understand that our global community of creative individuals values both personal expression and trust in how their information is handled.

Information We Collect

To create your personalized products and provide a seamless shopping experience, we collect the following types of information:

Information You Provide Directly

• Personal Identification: Name, email address, shipping address, and phone number when you place an order or create an account.
• Customization Details: Design preferences, engraving text, color choices, and other personalization options for your AirPod case, card holder, keyring, laptop case, phone case, phone charm, or ring holder.
• Payment Information: Payment method details processed through our secure payment gateways (we do not store full card details on our servers).
• Communication Records: Correspondence with our customer service team via email or other channels.

Information Collected Automatically

• Device and Usage Information: IP address, browser type, device type, operating system, and pages you visit on our website.
• Design Interaction Data: How you interact with our customization tools and design interfaces.
• Order History: Products viewed, designed, and purchased.

How We Use Your Information

We use your information with the same care we apply to engraving your name on a laptop case:

• To Create Your Personalized Products: Your customization details are used exclusively to craft your one-of-a-kind item as requested.
• To Process Your Orders: We use your information to process payments, arrange shipping, and provide order confirmations and updates.
• To Improve Your Experience: We analyze usage patterns to enhance our website functionality, design tools, and product offerings.
• To Communicate With You: We send order confirmations, shipping notifications, and respond to your inquiries. With your consent, we may send you information about new products or design inspirations.
• To Ensure Security: We monitor for fraudulent activity and protect the integrity of our services.

Data Sharing and Disclosure

We share your information only when necessary and with appropriate safeguards:

• Service Providers: We share information with trusted partners who help us operate our business, such as payment processors (PayPal, card processors), shipping carriers, and IT service providers. These partners are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided to you.
• With Your Consent: We share information when you direct us to do so.

International Data Transfers

Based in Savannah, Georgia, but serving a global community (excluding some remote areas), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, and all prices and transactions are processed in US Dollars (USD).

Data Storage and Security

We treat your personal data with the same protection we apply to your financial details during checkout:

• Encryption: We use industry-standard encryption (SSL) to protect data in transit.
• Secure Storage: Your information is stored on secure servers with limited access.
• Payment Security: We use certified payment gateways and never store your full payment details on our servers.
• Retention Period: We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is retained to serve you better and for legal and accounting purposes.

Your Rights and Choices

As a valued member of our creative community, you have rights regarding your personal information:

• Access and Correction: You can access and update your account information through your account settings.
• Data Portability: You can request a copy of your personal data in a structured format.
• Deletion: You can request deletion of your personal information, subject to certain legal exceptions.
• Marketing Preferences: You can opt out of marketing communications at any time using the unsubscribe link in our emails.
• Do Not Track: Our website does not currently respond to “Do Not Track” signals, but you can adjust your cookie preferences as described below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing and design experience:

• Essential Cookies: Required for basic site functionality, such as maintaining your design session and shopping cart.
• Performance Cookies: Help us understand how visitors interact with our website and design tools, allowing us to improve functionality.
• Personalization Cookies: Remember your preferences and design choices to create a more tailored experience.
• Advertising Cookies: Used to show you relevant products and design inspirations, both on and off our site.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect your ability to use our customization tools fully.

Children’s Privacy

Our website and services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically.